Head of Customer Success - Japan
HubSpotChiyoda, Japan • Singapore, Singapore
Posted August 3, 2025
Full Time
About the Company
HubSpot is a leading CRM platform offering marketing, sales, service, and website management solutions that scale with businesses' growth. Known for its inbound marketing tools and user-friendly integrations, HubSpot empowers companies to attract, engage, and delight customers. With a culture recognized by multiple awards for flexibility, autonomy, and transparency, the company fosters an inclusive workplace environment across global offices.
Job Description
The Senior Manager, Customer Success - Japan will lead and manage HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region.
Requirements
- 7+ years of experience in customer success, account management, or related customer-facing roles
- 4+ years of people management experience, preferably leading Customer Success management teams
- Native-level Japanese fluency and business-level English proficiency
- Demonstrated success building and scaling customer success programs
- Strong analytical skills and experience with customer success metrics and KPIs
Benefits
- Build and lead a world-class customer success organization
- Directly impact HubSpot's growth in the Japanese market
- Collaborate with regional leadership, cross-functional teams, and Japanese customers
