Bicycle Technical Support Representative I

The Bicycle Technical Support Representative I will provide technical and sales support to Shimano's accounts and sales agencies, utilizing customer service best practices and troubleshooting mechanical, electrical, and hydraulic issues. The role requires advanced bicycle technician skills and a minimum of three years of cycling retail experience. The position is based in Irvine, CA, and involves working in a standard office environment with occasional exposure to weather conditions and noise.

Requirements

• Advanced bicycle technician skills
• Minimum of three years of cycling retail experience
• Solid written and verbal skills
• Basic knowledge of Microsoft Office
• Strong multi-tasking skills
• Fluent in conversational Spanish (plus)
• Call center experience (plus)
• High School or GED diploma
• Two or four-year post-secondary degree

Benefits

• Paid time off
• Medical
• Dental
• Vision
• 401k Matching
• Wellness incentives
• Fully equipped on-site gym
• Rideshare