Bicycle Technical Support Representative I

The Bicycle Technical Support Representative I provides technical and sales support to Shimano's accounts and sales agencies, and offers expert knowledge on selling, servicing, and selecting Shimano products. The role requires advanced bicycle technician skills, a thorough understanding of frame, suspension, and wheel design, as well as drivetrain theory.

Requirements

• Provide technical and sales support to Shimano's accounts and sales agencies
• Provide technical support for end consumers
• Understand and be prepared to teach others about the technology and maintenance of Team Shimano products
• Utilize customer service best practices when providing oral and written support
• Efficiently troubleshoot mechanical, electrical, and hydraulic issues using common techniques and offer customers appropriate options to resolve the issue

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• 401k Matching
• Wellness Incentives
• On-Site Gym
• Rideshare