Bike Customer Service Lead

Customer Service Lead position assisting with service level escalations, coaching agents, and overseeing customer service operations. Provides digital support for consumer warranties, sales agency reps, and Elite customers, and provides backup phone support when required.

Requirements

• Minimum 3 years customer service experience or equivalent
• Solid written and verbal skills
• Basic knowledge of Microsoft Office
• Strong multi-tasking skills

Benefits

• Paid time off
• Medical
• Dental
• Vision
• Employer-matching 401k
• Wellness incentives
• Fully equipped on-site gym
• Rideshare