Responsable SAV H/F

We are seeking a Customer Service Responsible to manage the Customer Service team and handle customer complaints and repairs from A to Z. The ideal candidate has a bachelor's degree or higher in a technical field and experience in management. Proficiency in Microsoft Office and ERP and CRM systems is required, as well as fluency in English (B2 level).

Requirements

• Manage the Customer Service team and ensure proper handling of customer complaints and repairs
• Take charge of following up on important and contentious service after-sales cases
• Handle customer calls and complaints
• Participate in commercial and technical meetings, events, training, and professional manifestations
• Visit clients with sales teams to monitor market needs and customer needs

Benefits

• Good working conditions
• Pleasant, informal working environment with colleagues who work well together