Operations Lead
ShipaDubai, United Arab Emirates
Posted April 29, 2025
Full Time
About the Company
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Job Description
This Operations Lead role is responsible for managing the end-to-end operations of Shipa Ecommerce, from data receipt in the Parcel Management module to client delivery and invoicing. The role involves overseeing courier and logistics, optimizing delivery routes, and ensuring service level agreements are met. It also requires monitoring performance metrics, identifying operational gaps, and implementing improvement plans.
Requirements
- Oversee day-to-day operations of courier and logistics services
- Manage hub/warehouse operations
- Draft SOPs and work with Tech team on system requirements
- Supervise last-mile delivery execution
- Monitor performance metrics
- Utilize logistics software and tracking tools
