Principal Merchant Success Manager

The Principal Merchant Success Manager plays a critical role in managing and scaling ShipBob's most strategic merchant partnerships. This role requires experience in account management or program management in a supply chain/logistics role, with a strong ability to run cross-functional projects and communicate complex ideas clearly and persuasively. The ideal candidate will have a proven track record of managing enterprise-level clients and building executive-level relationships.

Requirements

• 8+ years of experience in account management or program management in a supply chain/logistics role
• Direct project management experience, certifications, and training is a bonus
• On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams
• Established history of managing enterprise-level clients and building executive-level relationships
• Solid ability to run cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset
• Business review and client-facing presentation experience at senior/executive levels
• Demonstrated ability to resolve escalations and negotiate solutions under pressure
• High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms
• Ability to work onsite at least 50% of the time at ShipBob's Innovation Center

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package