Principal Merchant Success Manager
ShipBobMoreno Valley, California, United States
Posted April 1, 2026
115496 - 192493 USD
Full Time
About the Company
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience.
Job Description
As a Principal Merchant Success Manager at ShipBob, you will play a critical role in managing and scaling strategic merchant partnerships. You will blend on-site fulfillment expertise with executive-level relationship management to generate long-term success for both ShipBob and our merchants.
Requirements
- 8+ years of experience in account management or program management in a supply chain/logistics role
- Direct project management experience, certifications, and training is a bonus
- On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams
- Established history of managing enterprise-level clients and building executive-level relationships
- Solid ability to run cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset
- Business review and client-facing presentation experience at senior/executive levels
- Demonstrated ability to resolve escalations and negotiate solutions under pressure
- Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package