Principal Merchant Success Manager
ShipBobChicago, Illinois, United States
Posted April 1, 2026
115496 - 192493 USD
Full Time
About the Company
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience.
Job Description
As a Principal Merchant Success Manager at ShipBob, you will manage and scale strategic merchant partnerships, building and running success frameworks that align operational performance with growth goals. You will partner with fulfillment center teams, oversee cross-functional initiatives, and serve as a trusted advisor to executive stakeholders.
Requirements
- 8+ years of experience in account management or program management in a supply chain/logistics role
- Direct project management experience, certifications, and training is a bonus
- On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams
- Established history of managing enterprise-level clients and building executive-level relationships
- Solid ability to run cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset
- Business review and client-facing presentation experience at senior/executive levels
- Demonstrated ability to resolve escalations and negotiate solutions under pressure
- High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match