Sr. Customer Success Manager - SaaS
ShipperHQAustin, Texas, United States
Posted May 11, 2026
Full Time
About the Company
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.
Job Description
ShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS
- Proven track record of owning and growing a book of business, including renewals and expansion/upsell targets
- Experience managing a high volume of accounts while maintaining strong customer outcomes
- Strong commercial mindset with comfort in revenue ownership and quota-carrying or expansion-focused roles
- Demonstrated ability to navigate complex organizations and build relationships with executive stakeholders
- Skilled in identifying risk early and driving proactive retention strategies
- Excellent business acumen with the ability to tie product value to customer KPIs and ROI
- Clear, confident communicator with strong executive presence
- Highly organized, proactive, and able to operate independently in a fast-paced environment
- Experience in e-commerce, shipping, or logistics technology is a strong plus
Benefits
- 22 days of PTO plus public holidays
- 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
