Sr. Customer Success Manager - SaaS
ShipperHQAustin, Texas, United States
Posted December 22, 2025
Full Time
About the Company
ShipperHQ is transforming the way e-commerce businesses manage shipping and provides innovative shipping software that helps both SMBs and enterprise customers optimize their operations and achieve better results.
Job Description
ShipperHQ is seeking a Sr. Customer Success Manager to join their dynamic team and help customers maximize the value of ShipperHQ solutions. The ideal candidate will have a positive attitude, be self-motivated, and thrive in a fast-paced environment.
Requirements
- Bachelor's degree or equivalent experience
- 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
- Experience managing enterprise or strategic accounts with multiple stakeholders
- Proven ability to own and grow recurring revenue through renewals and upsells
- Exceptional communication skills (written, verbal, presentation)
- Highly organized, proactive, and detail-oriented
Benefits
- 22 days of PTO plus public holidays
- 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
