Customer Success Manager, Enterprise

Customer Success Manager, Enterprise at Shippit, Australia’s best connected shipping software. Manage and cultivate relationships with key leaders and stakeholders, leverage understanding of Shippit’s products and customer needs to become a trusted advisor. Proactive approach to customer success, daily tasks include facilitating check-ins, responding to customer queries, identifying growth opportunities and working with sales team to drive revenue. Goals include customer satisfaction, increased booking volume, and a reduction in account decline and churn.

Requirements

• Tenured experience in customer success, account management, or a customer-facing consulting role — ideally within logistics, supply chain, or enterprise retail.
• Demonstrated track record of retaining and growing a portfolio of complex, high-value enterprise accounts.
• Experience managing strategic relationships with senior stakeholders in large organisations — you're comfortable in the room and know how to influence without authority.
• Strong commercial acumen and the ability to connect customer goals to platform capability in a way that drives real outcomes.
• Confident working with data — you use it to understand account health, identify risk early, and surface opportunities.
• Familiarity with logistics KPIs, carrier networks, and fulfilment operations; exposure to TMS, WMS, or FMS platforms is a plus.
• Experience leveraging AI/ML or analytical tools to support customer success outcomes and strategic planning

Benefits

• Flexible hybrid - ability to mix your working week between The Shippit office and your home office
• Generous parental leave policy and pet friendly office
• Wellbeing Policy with strong focus on whatever makes you feel good from inside out.
• Unlocking your potential with a blend of in person and online learning and development opportunities
• Casual Friday everyday!
• Team outings, weekly lunches, team events, loaded pantry and the list goes on...