Patient Service Representative
Shirley Ryan AbilityLabChicago, Illinois, United States
Posted March 16, 2026
16600 - 27450 USD
Full Time
About the Company
Shirley Ryan AbilityLab, formerly the Rehabilitation Institute of Chicago (RIC), is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions — from traumatic brain and spinal cord injury to stroke, amputation and cancer-related impairment. The quality of our care and research has led to the designation of “No. 1 Rehabilitation Hospital in America” by U.S. News & World Report every year since 1991. Upon opening in March 2017, our $550 million, 1.2-million-square-foot research hospital became the first-ever “translational” hospital in which clinicians, scientists, innovators and technologists work together in the same space, surrounding patients, discovering new approaches and applying (or “translating”) research real time. This unique model enables patients to have 24/7 access to the brightest minds, the latest research and the best opportunity for recovery. Interested in joining our team? By doing so, you will be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. We invite you to visit our careers page to learn more: https://www.sralab.org/careers.
Job Description
The Patient Services Representative greets and responds to the needs of incoming patients and families, facilitating the flow of patient volume and collecting patient demographic and insurance information. They will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values while fulfilling job duties.
Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility
- Understanding of healthcare operations and the crucial role this position plays for delivering world-class access
- Understanding of basic guidelines related to health insurance, including HMO's
- Exceptional customer service, communication and interpersonal skills
- Proficiency in Microsoft applications
- Ability to solve problems diplomatically and efficiently
Benefits
- Comprehensive benefits program
