Patient Services Representative Registry (PRN) Northbrook
Shirley Ryan AbilityLabIllinois, United States
Posted February 23, 2026
Full Time
About the Company
Shirley Ryan AbilityLab, formerly the Rehabilitation Institute of Chicago (RIC), is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions — from traumatic brain and spinal cord injury to stroke, amputation and cancer-related impairment. The quality of our care and research has led to the designation of “No. 1 Rehabilitation Hospital in America” by U.S. News & World Report every year since 1991. Upon opening in March 2017, our $550 million, 1.2-million-square-foot research hospital became the first-ever “translational” hospital in which clinicians, scientists, innovators and technologists work together in the same space, surrounding patients, discovering new approaches and applying (or “translating”) research real time. This unique model enables patients to have 24/7 access to the brightest minds, the latest research and the best opportunity for recovery. Interested in joining our team? By doing so, you will be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. We invite you to visit our careers page to learn more: https://www.sralab.org/careers.
Job Description
The Patient Services Representative greets and responds to the needs of incoming patients and families, facilitating the flow of patient volume and performing Front Desk operations.
Requirements
- High school diploma or equivalent.
- Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility.
- Exceptional customer service, communication and interpersonal skills.
- Understanding of basic guidelines related to health insurance, including HMO's.
- Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint.
Benefits
- Comprehensive benefits program
- Pay Range: $19.00 per hour
