Implementation Manager, SMB
ShopmonkeyFlorida, United States ā¢ Athens, Georgia, United States ā¢ Chapel Hill, North Carolina, United States
Posted January 23, 2026
60000 - 70000 USD year
Full Time
About the Company
Shopmonkey is the leading auto-repair shop software company, providing a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation.
Job Description
Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team.
Requirements
- Serve as the main point of contact during a customerās implementation process
- Deliver top tier customer service and support across all product areas
- Assist in training customers to ensure the successful beginning of a new customer journey
- Coordinate deliverables with various internal departments
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Learn all about the Shopmonkey product suite and automotive industry
Benefits
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
