Patient Care Specialist-3

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. We’re seeking a Bilingual Patient Care Specialist to be the single point of contact for patients enrolled in a patient support program, ensuring program service offerings are managed and delivered effectively with the highest quality customer service.

Requirements

• College Diploma or University degree
• 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e., physicians, nurses, pharmacists)
• Experience with public (provincial and federal) and private third-party drug reimbursement plans
• 2-3 years’ experience in a Customer Service or Call Centre setting
• Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database
• Bilingualism (French & English) is an asset
• Demonstrated ability to work successfully within a fast-paced, team-based environment
• Excellent communication skills, written and verbal, to interact effectively with patients and clients
• Demonstrated ability to analyze and interpret information, data, and regulations.
• Demonstrated ability to pay attention to details and make decisions using sound judgement.

Benefits

• Competitive salaries
• Great benefit package
• Shoppers Drug Mart discount
• Goodlife gym discount
• RRSP/Pension plans
• Employee share ownership plan
• Professional training, and development