Senior Manager , Central Program Operations
Shoppers Drug MartMississauga, Ontario, Canada
Posted April 6, 2026
100000 - 132000 CAD
Full Time
About the Company
Shoppers Drug Mart is a Canadian retailer with a network of over 1,300 locally owned and operated stores across the country.
Job Description
We are seeking a Senior Manager, Central Program Operations to manage Patient Contact Specialist/Care Coach team to ensure effective and efficient daily patient case management. The successful candidate will have 5-7 years of related work experience in the pharmaceutical industry and 7-10 years in a supervisory/management role.
Requirements
- 5-7 years related work experience in Pharmaceutical industry or relevant experience
- 7-10 years in a Supervisory/Management role
- Experience with KPI's and Service levels
- Excellent communication skills and able to multitask, prioritize work, mentor and coach the team daily
- Able to work effectively, with short lead times and changing customer demands
- Ability to meet deadlines
- Experience with managing a team of 16+ employees
- Able to problem solve through analysis and recommendations
- Able to work in a team environment and coordinator with external contacts
Benefits
- Purchase discount program
- Competitive pay
- Online learning through Academy