Senior Manager, Specialty Retail Program Excellence

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. We offer a great work culture and fun environment, competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks.

Requirements

• Minimum of five (5) years of experience at a Pharmacy, program management, operational excellence, process improvement, or a similar role within a retail pharmacy, healthcare, or specialty services environment.
• Proven experience in leading and implementing process change management initiatives.
• Demonstrated ability to develop and deliver effective training programs and materials.
• Strong experience in the creation, standardization, and maintenance of Standard Operating Procedures (SOPs).
• Excellent verbal and written communication skills, with the ability to influence and negotiate effectively with diverse stakeholders.
• Strong analytical and problem-solving skills, with a keen eye for detail and process optimization.
• Ability to manage multiple priorities and complex projects simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with project management tools.
• High energy with a positive attitude, demonstrating flexibility and adaptability to evolving business needs.
• Ability to work collaboratively in a team environment and build strong cross-functional relationships.
• PMP or Lean Six Sigma certification is considered an asset.

Benefits

• Competitive salaries
• Great benefit package
• Shoppers Drug Mart discount
• Goodlife gym discount
• RRSP/Pension plans
• Employee share ownership plan
• Professional training and development