Support Specialist

We’re looking for a Support Specialist to join our team at Showpass, where we’re reigniting the joy of live experiences. As a Support Specialist, you’ll work closely with our Client Success and Support teams to provide exceptional customer support, resolve issues, and drive continuous improvement. You'll have the opportunity to work in a fast-paced and challenging environment, with a focus on delivering exceptional client and customer experiences.

Requirements

• Monitor and respond to customer and client inquiries via phone, live chat, and online support system
• Create and moderate documents for event and client support info
• Support client onboarding and ongoing success
• Contribute to continuous improvement of support operations
• Work collaboratively with Client Success and Support teams
• Provide feedback to improve products, site usability, and level of service

Benefits

• Competitive compensation and performance bonus
• Employee Stock Option Plan
• Unlimited PTO
• Daily breakfast & lunch from our in-house Chef
• Comprehensive benefits plan
• Annual Learning & Development allowance
• Quarterly team bonding
• Annual hackathon
• Insider Pass event credits