Support Specialist
Restaurant365Mexico City, Mexico
Posted May 27, 2026
2125000 - 3850000 MXN
Full Time
About the Company
Restaurant365 is a leading restaurant management platform offering comprehensive solutions for accounting, inventory, workforce management, and payroll. With an all-in-one approach, R365 simplifies daily operations, optimizes food costs, and enhances guest experiences through cloud-based integrations with hundreds of POS providers. The company's people-first culture, commitment to diversity, and robust benefits packages make it a top workplace in both Irvine, California, and Austin, Texas.
Job Description
The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform through tickets, live chat, and other inbound channels. They troubleshoot issues, guide customers through best practices, and partner with other teams to drive durable solutions.
Requirements
- 1+ year experience in customer support, help desk, call center, or a similar customer-facing role (SaaS experience preferred)
- Strong written and verbal communication skills with the ability to explain complex topics in simple terms
- High attention to detail and strong time management, and organizational skills
Benefits
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Vouchers
- 30-day Christmas bonus
- Saving Fund
- Monthly Internet & Electricity Stipend