Support Specialist, Non Technical
Restaurant365Mexico City, Mexico
Posted January 15, 2026
Full Time
About the Company
Restaurant365 is a leading restaurant management platform offering comprehensive solutions for accounting, inventory, workforce management, and payroll. With an all-in-one approach, R365 simplifies daily operations, optimizes food costs, and enhances guest experiences through cloud-based integrations with hundreds of POS providers. The company's people-first culture, commitment to diversity, and robust benefits packages make it a top workplace in both Irvine, California, and Austin, Texas.
Job Description
The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform, supporting customers through tickets, live chat, and phone calls, and escalating complex cases when needed.
Requirements
- 1+ year experience in customer support, help desk, or call-center environments (SaaS preferred)
- Strong communication skills (written and verbal)
- High attention to detail and strong time management skills
- Ability to work under pressure and stay solution-oriented
- Comfort using ticketing systems, chat tools, and phone support workflows
- Excel skills (sorting, filtering, basic formulas)
- Willingness to learn new software and support processes
