Support Specialist, Technical
Restaurant365Mexico City, Mexico
Posted January 15, 2026
Full Time
About the Company
Restaurant365 is a leading restaurant management platform offering comprehensive solutions for accounting, inventory, workforce management, and payroll. With an all-in-one approach, R365 simplifies daily operations, optimizes food costs, and enhances guest experiences through cloud-based integrations with hundreds of POS providers. The company's people-first culture, commitment to diversity, and robust benefits packages make it a top workplace in both Irvine, California, and Austin, Texas.
Job Description
The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform, troubleshooting configuration, workflow, and data-related issues, and communicating clearly with technical and non-technical stakeholders.
Requirements
- High attention to detail, particularly when working with system configuration and financial data
- Strong Excel skills, including data review and validation
- Flexible and adaptable to shifting customer and team needs
- Solution-oriented mindset with the ability to troubleshoot and communicate clearly under pressure
- Excellent written and verbal communication skills, with the ability to simplify complex technical concepts
- Strong technical aptitude and comfort working across multiple support platforms (ticketing systems, chat, outbound phone)
- Experience working with integrated systems and understanding how data flows between applications
- Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes
