Bilingual Italian-English Player Support Representative - Talent Pooling
SidePhilippines
Posted March 2, 2026
Full Time
About the Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Job Description
Join a global team of passionate gamers and contribute to delivering unforgettable game experiences as a Bilingual Italian-English Player Support Representative. Respond promptly to player inquiries, troubleshoot issues, and provide excellent customer service. Opportunity to work remotely with a global video game development and services provider.
Requirements
- Troubleshoot and resolve game-related issues
- Handle multiple chats, emails, and calls
- Document actions clearly in ticket systems
- Problem-solving, empathy, and concise communication
- Adaptable across games, tools, and policies
- Time-efficient without sacrificing quality
- Professionalism, player-first mindset with policy awareness, accountable, collaborative, and security-conscious, calm under pressure, friendly in tone
- Fluent in both English and Italian
- Zendesk, Salesforce, or similar ticketing experience
- Knowledge of game mechanics, updates, and consoles (PlayStation, Xbox, PC)
- Passion for gaming and player communities
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
