Player Support Representative (Bilingual) - Talent Pooling

We're looking for a bilingual Player Support Representative to join our global team. As the voice of the brand, you'll help players resolve issues, answer questions, and ensure a smooth gaming experience. You'll be responsible for responding to player inquiries, diagnosing and troubleshooting problems, and collaborating with team members to deliver excellent support outcomes.

Requirements

• Respond promptly to player inquiries via email, chat and callback, resolving issues with professionalism and clarity.
• Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.
• Guide users through product features and functionality.
• Ensure consistent support quality by adhering to established standards and policies.
• Collaborate and coordinate with team members to deliver the best possible support outcomes.

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Chance to work with a global team of passionate gamers