Customer Implementation Associate (m/w/d)
SidesBerlin, Germany
Posted March 6, 2026
Full Time
About the Company
SIDES is transforming the gastronomic delivery industry with cutting-edge, cloud-based software. Our innovative, modular system meets the unique needs of each business, providing flexibility and scalability.
Job Description
The Customer Implementation Associate is responsible for the professional onsite implementation of our systems at the customer's location. The role involves ensuring that hardware is installed and configured correctly, software is fully set up, interfaces are connected properly, customers are operatively functional, and teams on site are trained and enabled. The goal is a smooth go-live, high initial acceptance, and a technically stable system base.
Requirements
- Technical field service experience in the IT system house or POS environment
- Good knowledge of network technology (LAN, WLAN, router, DHCP, VLAN)
- Understanding of SaaS systems and interfaces
- High travel readiness within the DACH region
- Excellent German language skills, English is an asset
- Structured, solution-oriented, and independent working style
- Secure appearance at the customer
- Hands-on mentality
Benefits
- €50 monthly benefit budget to choose from
- JobRad
- Deutschlandticket
- Betriebliche Altersvorsorge (bAV)
- Wellhub
- Urban Sports Club
- Instahelp
- Babbel
- INCENT & Corporate Benefits
