Advanced Service Desk Resolution Management
Siegen HR Solutions, Inc.Manila, Philippines
Posted December 12, 2025
Full Time
About the Company
Siegen HR Solutions, Inc. is a talent solutions provider focused on the Business Process Outsourcing (BPO) sector, delivering a curated database of English‑proficient professionals and tailored coaching to meet the demands of global BPO operations. The firm partners with organizations to refine talent strategies, ensuring access to highly skilled, locally available personnel who are ready to contribute immediately. Simultaneously, Siegen trains individuals to achieve their professional goals, equipping them with the knowledge and skills required in technology‑driven BPO environments. By combining rigorous selection, continuous development, and a deep understanding of BPO dynamics, Siegen distinguishes itself as a critical partner that drives both business success and career advancement.
Job Description
Primarily responsible for customer interaction and management of infrastructure services, including answering inbound customer requests, maintenance of customer service SLAs, and management of production infrastructure hardware/software and related technologies.
Requirements
- Minimum of 2 years of hands-on experience
- Proven track record identifying and championing appropriate new technologies
- Strong knowledge and experience in server, network and applications, and problem resolution
- Proficient with managing and prioritizing multiple projects
- Strong communications skills and ability to impart information about technology
- Advanced troubleshooting skills of familiar and unfamiliar technologies alike
- Innovative and able to think out of the box
- Superior analytical and problem-solving abilities with keen attention to detail
- Exceptionally self-motivated and directed with ability to set and manage priorities judiciously
Benefits
- Flexible work schedule (flexi time)