Japanese Service Desk - Nihongo 日本語
Siegen HR Solutions, Inc.Manila, Philippines
Posted December 12, 2025
Full Time
About the Company
Siegen HR Solutions, Inc. is a talent solutions provider focused on the Business Process Outsourcing (BPO) sector, delivering a curated database of English‑proficient professionals and tailored coaching to meet the demands of global BPO operations. The firm partners with organizations to refine talent strategies, ensuring access to highly skilled, locally available personnel who are ready to contribute immediately. Simultaneously, Siegen trains individuals to achieve their professional goals, equipping them with the knowledge and skills required in technology‑driven BPO environments. By combining rigorous selection, continuous development, and a deep understanding of BPO dynamics, Siegen distinguishes itself as a critical partner that drives both business success and career advancement.
Job Description
Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep world-class systems running.
Requirements
- Global incident manager coordination
- Incident task load balancing
- Incident resolution continuity
- Incident resolution coordination
- Major incident resolution coordination