Infrastructure Service Management
Siegen HR Solutions, Inc.Manila, Philippines
Posted December 12, 2025
Full Time
About the Company
Siegen HR Solutions, Inc. is a talent solutions provider focused on the Business Process Outsourcing (BPO) sector, delivering a curated database of English‑proficient professionals and tailored coaching to meet the demands of global BPO operations. The firm partners with organizations to refine talent strategies, ensuring access to highly skilled, locally available personnel who are ready to contribute immediately. Simultaneously, Siegen trains individuals to achieve their professional goals, equipping them with the knowledge and skills required in technology‑driven BPO environments. By combining rigorous selection, continuous development, and a deep understanding of BPO dynamics, Siegen distinguishes itself as a critical partner that drives both business success and career advancement.
Job Description
The Service Management Process Manager ensures standardized methods and processes are driven across all capabilities, including client resolver groups and other stakeholders, and the account management teams.
Requirements
- Strong working knowledge of ITIL V3 Incident, Problem, Change and Service Level Management processes
- Excellent communications skills both written and verbal
- Strong analytical and decision making skills
- Strong presentation and customer facing skills
- Strong meeting management skills
- Proficient in MS Office applications
- Excellent people management skills
- Good technical knowledge of Infrastructure Services