Bilingual Mandarin Analyst
Siegen HR Solutions, Inc.Manila, Philippines
Posted December 12, 2025
Full Time
About the Company
Siegen HR Solutions, Inc. is a talent solutions provider focused on the Business Process Outsourcing (BPO) sector, delivering a curated database of English‑proficient professionals and tailored coaching to meet the demands of global BPO operations. The firm partners with organizations to refine talent strategies, ensuring access to highly skilled, locally available personnel who are ready to contribute immediately. Simultaneously, Siegen trains individuals to achieve their professional goals, equipping them with the knowledge and skills required in technology‑driven BPO environments. By combining rigorous selection, continuous development, and a deep understanding of BPO dynamics, Siegen distinguishes itself as a critical partner that drives both business success and career advancement.
Job Description
The Bilingual Mandarin Analyst is responsible for determining customer eligibility, assessing medical appropriateness of claims, and executing on client and provider SLA agreements. The role requires excellent attention to detail, organizational skills, and the ability to work with urgency.
Requirements
- Can speak and understand Chinese/Mandarin language
- Excellent attention to detail, quality, and accuracy
- Excellent organizational, workload, and time management skills
- Able to work within tight timeframes to achieve challenging objectives and TATs
- Must have the ability to work with a sense of urgency and be a self-starter with a customer-focused mindset
- Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously
- Proficient with MS Office applications (Word, Outlook)
- Strong written communication skills demonstrated in previous work experience
- Experience in effectively meeting/exceeding individual professional expectations and team goals
- Demonstrated analytical and basic math skills