Mandarin-speaking Customer Service Analyst - English & Mandarin 普通话
Siegen HR Solutions, Inc.Manila, Philippines
Posted December 12, 2025
Full Time
About the Company
Siegen HR Solutions, Inc. is a talent solutions provider focused on the Business Process Outsourcing (BPO) sector, delivering a curated database of English‑proficient professionals and tailored coaching to meet the demands of global BPO operations. The firm partners with organizations to refine talent strategies, ensuring access to highly skilled, locally available personnel who are ready to contribute immediately. Simultaneously, Siegen trains individuals to achieve their professional goals, equipping them with the knowledge and skills required in technology‑driven BPO environments. By combining rigorous selection, continuous development, and a deep understanding of BPO dynamics, Siegen distinguishes itself as a critical partner that drives both business success and career advancement.
Job Description
Customer Service Analyst for Mandarin-speaking operations using phone, email, and chat channels, with responsibilities including performing customer support, assessing and resolving issues, and coordinating with Mandarin counterparts.
Requirements
- Mandarin Proficiency - H3 or higher
- Bachelor's degree or at least 2 years in college (with no back subjects) and at least 1 year work experience in the BPO industry
- Willing to work on a shifting schedule