Customer Service Representative
Siegen HR Solutions, Inc.Manila, Philippines • Quezon City, Philippines • Mandaluyong, Philippines • Pasay, Philippines • Taguig, Philippines • Pasig, Philippines • Makati, Philippines
Posted December 12, 2025
198000 - 324000 PHP year
Full Time
About the Company
Siegen HR Solutions, Inc. is a talent solutions provider focused on the Business Process Outsourcing (BPO) sector, delivering a curated database of English‑proficient professionals and tailored coaching to meet the demands of global BPO operations. The firm partners with organizations to refine talent strategies, ensuring access to highly skilled, locally available personnel who are ready to contribute immediately. Simultaneously, Siegen trains individuals to achieve their professional goals, equipping them with the knowledge and skills required in technology‑driven BPO environments. By combining rigorous selection, continuous development, and a deep understanding of BPO dynamics, Siegen distinguishes itself as a critical partner that drives both business success and career advancement.
Job Description
We are seeking a Customer Service Representative to provide information for incoming customer queries and assist with placements of orders, refunds, or exchanges. The candidate must have excellent English communications skills and be comfortable using computers and proficient with Microsoft Office suite.
Requirements
- Provide information for incoming customer queries
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
Benefits
- Paid Training
- Healthcare Benefits (Medical and Life Insurance)
- Monthly Incentives