Technical Support Engineer
Siena AIPhilippines • Poland • Romania • Serbia • Brazil • Mexico City, Mexico City, Mexico • Argentina
Posted December 10, 2025
Full Time
About the Company
Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint.
Job Description
Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. The Technical Support Engineer will solve complex engineering problems that directly impact our customers' success.
Requirements
- 1+ year of software engineering experience with production systems in a SaaS environment
- Strong programming background in JavaScript, Python, or similar languages
- API debugging expertise - REST APIs, JSON, HTTP protocols, authentication
- Production systems experience - logs analysis, monitoring tools, system debugging
- Database knowledge - SQL queries, data analysis, performance troubleshooting
- AI/LLM expertise (preferred)
- Excellent English communication (written and verbal)
- Experience explaining technical concepts to non-technical stakeholders
- Problem-solving mindset with customer empathy
- Ability to work independently in a remote environment
Benefits
- Great salary
- Opportunity for equity or stock grants
- Learning budget
- Meaningful impact on the company and product
