As a Guest Experience Specialist, you will be the first and last impression for our guests, providing exceptional moments and creating a memorable experience. You will be responsible for meeting and greeting guests, collaborating with team members, and providing concierge services. This is a dynamic, hands-on position that requires flexibility and attention to detail.
Requirements
- Meet and greet guests and crews as they arrive at our facility
- Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors
- Accurately receive, dispatch, and completely process guest purchases and fuel transactions
- Provide visitors with a wide array of concierge services
- Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests
- Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team
- Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris
- Promote and sell the Company’s services and products to aircraft passengers and crew
- Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests
- Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues
- Abide by emergency response procedures during critical events
- Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols
- Create accurate records pertaining to time worked and activities and services performed
- Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience
- Assist the Airside Experience team to ensure our guests receive an exceptional experience
- Assist airlines with passenger service functions in certain locations as needed
Benefits
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
