Principal Customer Success Manager

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.

Requirements

• Experience: 5+ years of success in senior enterprise SaaS roles, or account management managing strategic accounts.
• Technical Background: Previous professional experience in Data Science, BI, Analytics, or Product Management is highly preferred.
• Domain Expertise: A deep understanding of the ecommerce, fraud, or payments landscape is essential.
• Executive Presence: Proven track record of presenting to and negotiating with CxO-level executives, with the ability to hold a narrative that leads to growth.
• Commercial Acumen: Proven ability to manage complex sales cycles and achieve revenue targets through retention and expansion.
• Travel: Ability to travel frequently (1-2 trips a month)
• Program Management: Strong capability in resource orchestration and planning for a portfolio of engagements, ensuring the operational health of deployed solutions.

Benefits

• Stock Options
• Annual Performance Bonus or Commissions
• Pension matched up to 8%
• ‘Day one’ access to great health, dental and optical insurance scheme
• Generous annual leave plus public holidays
• Cycle to Work Scheme
• Enhanced maternity and paternity leave (12 weeks full-pay for mums & dads, plus 12 weeks half-pay for mums)
• Regular paid social events organized by our social committee
• Mental wellbeing resources
• Dedicated learning budget through Learnerbly