Customer Contact Center Specialist I
Simmons BankTennessee, United States
Posted April 1, 2026
Full Time
About the Company
We were founded as a community bank. More than 100 years later, we still act like one. For over a century, we’ve worked hard to help make our customers’ dreams come true – dreams like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be. Simmons Bank has 200 locations and employs 2,800 associates across our six-state footprint.
Job Description
Performs a full range of customer service via multimedia communication, resolving customer questions and concerns and proactively offering advice on the best way to interact with the bank. Ensures compliance with applicable laws, regulations, policies, and procedures.
Requirements
- Receives and processes incoming calls or messages from customers
- Consistently meets productivity and quality targets as defined by management
- Responds to inquiries and determines the appropriate response or direction
- Completes various operational processes to support customer requests
- Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations
- Completes trouble shooting if needed to support a customer inquiry
- Reviews reports, prepares correspondence, and participates in special department projects as required
- Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures