Lead Retail Sales Associate

The Lead Retail Sales Associate supports the store management team in delivering exceptional customer experience, achieving sales objectives, and maintaining daily store operations. This role leads by example, modeling world-class service and selling culture, and requires a strong communicator, a natural relationship builder, and a passionate ambassador for the Simon Pearce brand.

Requirements

• Minimum 2+ years of retail experience, preferably in luxury or high-touch service environments
• Demonstrated ability to deliver exceptional customer service and build strong client relationships
• Proven sales skills, product storytelling, and the ability to meet and exceed sales goals
• Strong communication and interpersonal skills, with the ability to adapt to diverse customers and team dynamics
• Highly organized and detail-oriented, with excellent multitasking and floor-awareness abilities
• Ability to prioritize and exercise good judgment in fast-paced or stressful situations
• Experience with store operations, including POS transactions, inventory processes, and visual merchandising
• Leadership or supervisory experience preferred, with the ability to coach and motivate team members
• Proficiency with Google Suite and POS systems

Benefits

• Medical, dental, and vision coverage
• Employer paid life & disability
• Paid time off
• Flexible holiday time
• 401k retirement plan with employer match
• Tuition reimbursement assistance
• Exclusive employee discounts on both our glass and pottery products and at our restaurant
• Retail Incentive Program