Lead Sales Associate
Simon PearceMassachusetts, United States
Posted May 25, 2026
24 - 24
Full Time
About the Company
Simon Pearce is a family‑owned glass studio that crafts premium, lead‑free crystal and hand‑thrown pottery for everyday use and special occasions. Leveraging centuries‑old Georgian techniques and a proprietary raw‑material formula, the company produces award‑winning recognition, incentive, and speaker gifts, as well as bespoke pieces for private dining, weddings, holidays, and corporate events. All pieces are hand‑blown in the United States by artisans trained through Simon Pearce’s apprenticeship program, ensuring exceptional durability and artisanal quality. The brand’s distinct blend of Irish heritage, meticulous craftsmanship, and commitment to sustainable, high‑performance glass sets it apart in the luxury gift and hospitality market.
Job Description
The Lead Retail Associate is responsible for supporting the retail management team in all aspects of Customer Service & Selling, achieving sales objectives and support daily store operations. The position leads by example, providing support, direction and training to the retail sales team.
Requirements
- Ensure that each customer receives outstanding service by providing a friendly environment
- Build customer relationships through introduction and use of personal business binder
- Determine customer needs by asking open-ended questions and offer suggestive selling
- Perform all point-of-sale transactions with accuracy and efficiency
- Support and follow all company visual and maintenance directives
- Perform opening and closing store functions
- Support shipping and receiving functions
- Participate in inventory review
