Customer Success Manager
SimpliGovWashington, District of Columbia, United States
Posted March 2, 2026
100000 - 100000 USD
Full Time
About the Company
SimpliGov is a government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better.
Job Description
We are seeking a Customer Success Manager to join our team at SimpliGov. As a CSM, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov's solutions and services. You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion, while fostering long-term executive relationships.
Requirements
- 5+ years of relevant, client-facing experience in customer success, account management, or consulting
- Strong background working with government or public sector clients
- Proven ability to influence senior stakeholders and present strategic recommendations to executives
Benefits
- Medical, dental, and vision insurance plans
- Company-sponsored life, short-term, and long-term disability insurance
- 11 Paid holidays
- Flexible time off
- 401k plan with 4% employer match
- Monthly home office stipend
- Monthly wellness stipend
