Customer Support Team Leader

Customer Support Team Leader at SiteMinder, a global hotel commerce platform, leading a team to deliver excellent customer service, building consensus, and collaborating with other teams to deliver great customer experiences.

Requirements

• Experience leading diverse, motivated teams
• Experience working in Software or IT environments
• Ability to remain calm under pressure in a fast-paced environment
• Foster a high-performance culture by aligning performance expectations with overall business goals
• Encourage an open exchange of information and viewpoints, and actively listen to others
• Translate strategic goals into actionable plans
• Readily adapt to competing demands and shifting priorities
• Maintain composure, positivity, and patience
• Inspire others to take ownership of their work and perform at their best
• Clearly communicate verbally and in writing
• Lead by example. Are seen as a role model by peers and teammates
• Can understand and make decisions based off data rather than hunches
• Make timely, confident decisions

Benefits

• Equity packages
• Hybrid working model
• Mental health and well-being initiatives
• Paid birthday, study, and volunteering leave
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups
• Investment in personal growth and training