IT Technician

We are seeking an IT Technician to provide day-to-day desktop and network support for our digital-first advertising agency. The ideal candidate has a "no task too small" attitude and thrives in a high-pressure environment. Responsibilities include cross-platform support, software management, network maintenance, hardware lifecycle, AV & presentation support, and onboarding.

Requirements

• 2-3 years of professional IT support experience
• Active CompTIA A+ and CompTIA Network+ certifications
• Deep knowledge of macOS and Windows troubleshooting
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting
• Ability to explain technical concepts to non-techy creative professionals

Benefits

• Health care plan (medical, dental and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City's arts and entertainment scene