Customer Service Representative Administrative

We are seeking a Customer Service Representative – Administrative to support customers and internal teams across the Middle East and North Africa (MENA) region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries.

Requirements

• High school diploma required; Bachelor’s degree or diploma in Business Administration, Communications, or a related field is preferred.
• 1–3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage).
• Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting.
• Experience using CRM systems (e.g., Salesforce, Zoho, Dynamics, HubSpot) or ticketing tools is preferred.
• Fluent Arabic (spoken and written) is strongly preferred for most MENA markets. Professional English (spoken and written) is required. Additional languages (French for North Africa, Urdu/Hindi/Tagalog for GCC customer bases) are a plus depending on market needs.

Benefits

• $1,900 - $2,900 a month