Customer Service Representative – Administrative

We are seeking a Customer Service Representative – Administrative to support our customers and internal teams across the MENA region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries.

Requirements

• High school diploma required; Bachelor’s degree or diploma in a related field is preferred.
• 1 year or no experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage).
• Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting.
• Experience using CRM systems
• Arabic
• English basic

Benefits

• $1,900 - $2,900 a month
• Performance Indicators (KPIs)
• Success in this role is commonly measured by: First response time and overall resolution time, Quality and accuracy of case documentation, Customer satisfaction feedback (CSAT) and complaint handling quality, Ticket backlog management and follow-up consistency, Adherence to policies, scripts/processes, and service standards, Administrative accuracy (data quality, report timeliness, document compliance)