Bilingual Product Support Coordinator

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. We are seeking an experienced Bilingual Product Support Coordinator to join our team in Canada to manage customers and Skillsoft employee inquiries through live help, phone and email in both English and Spanish.

Requirements

• In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
• Facilitate with clients and ensure their needs are met and compile client reports as requested
• Routes or answers all incoming communication (email, phone, or other) from customers and clients.
• Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders.
• Become familiar with all Skillsoft products, including Percipio, Books24x7 and Skillsoft Compliance and Skillsoft Coaching