Bilingual Customer Support Specialist
Tali AIToronto, Ontario, Canada
Posted May 8, 2026
55000 - 75000 USD
Full Time
About the Company
Tali AI is a mission-driven company that empowers clinicians by removing the administrative burden that pulls them away from patients.
Job Description
Tali AI is seeking a Bilingual Customer Support Specialist to join their team. As a key member of the customer success team, you will be responsible for onboarding new users, analyzing customer journeys, and providing world-class support to customers.
Requirements
- Bilingual in English and French
- Deep experience in customer workflows, user onboarding, knowledge base development, and owning the resolution of customer needs.
- Previous experience in customer support, including Tier II support, and experience in a high-growth start-to-scale environment.
- Excellent verbal and written communication skills in English and French.
- Self-organizing, self-driving, and reliable.
- Bonus points for experience with data and analytics, adaptability to rapid growth and change, and knowledge of the healthcare industry, EHR/EMRs, and AI assistants.
Benefits
- Comprehensive health and wellness coverage
- Competitive PTO
- Remote and hybrid work options
- Flexible work hours
- $2000 annually in 'Knowledge Dollars'
- Quarterly socials and company outings
- Bonus: Generous Paid Time Off
