E-commerce Support Specialist
Skip's Custom Flooring, Inc.New York, New York, United States
Posted July 13, 2025
Full Time
About the Company
Skip's Custom Flooring, Inc. is a family‑owned flooring retailer founded in 1998, specializing in high‑quality residential and commercial installations of carpet, hardwood, tile, laminate, and vinyl. The company partners with top U.S. manufacturers to offer competitive pricing while maintaining a dedicated team of full‑time installers who specialize in each product line. In addition to a wide selection of flooring options, Skip's stocks carpet and vinyl remnants, bound area rugs, cleaning supplies, and installation materials, providing a one‑stop solution for homeowners and contractors alike. Their comprehensive service portfolio—ranging from carpet binding and custom showers to new home installations—underscores a commitment to quality, expertise, and customer convenience.
Job Description
The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform.
Requirements
- Respond to customer inquiries via email, chat, or phone in a timely manner.
- Assist customers with order placement, payment processing, and product selection.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain up-to-date knowledge of products and promotions to provide accurate information.
- Collaborate with other departments to ensure customer needs are met.
- Track customer interactions and maintain accurate records in the database.
- Identify opportunities for upselling and cross-selling products.
- Monitor customer feedback and suggest improvements to enhance the shopping experience.
Benefits
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development