Customer Service Consultant
Skipton Building SocietyBristol, England, United Kingdom
Posted April 2, 2026
Part Time
About the Company
Founded on Fairness. Fairness in what we provide to members, fairness in what we stand for in Society and fairness is what we deliver to our colleagues. We started 172 years ago with a clear purpose, to build a better society. And that’s what our colleagues work to do every day. We help more people have a home, save for life ahead and support long-term financial wellbeing, whether that’s from our head office at The Bailey in Skipton or our branch network across the country. And we’re more than just a building society. We head up Skipton Group, a collection of companies stretching from Aberdeen, UK to Auckland, NZ. Together we’re 90 brands. 18,000 people. 1,300 branches. 1.2million building society members. £37bn total assets. All pushing together to help policymakers make better decisions, and help society address the needs of the hardest hit. So, if you want to become a member of somewhere that’s driving change all while keeping community at its core and fairness in its foundation, get in touch.
Job Description
We are recruiting for a Customer Consultant to work at our Bristol Branch. The role includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services, and providing a first-class service every time.
Requirements
- Previous experience of interacting with customers
- Ability to work well alongside others
- Ability to react fast when the day gets busy and handle a wide variety of different customers
- Desire and ability to grow, adapt and change whilst accommodating business needs and priorities
Benefits
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- Employee Assistance Programme
- Online employee discount platform
- Paid volunteering days
- Colleague mortgage and savings accounts
- Colleague discount schemes
- Private medical insurance
- Salary Sacrifice Scheme for hybrid/electric car