Senior Platform Owner - Member Experience

We're building the modern mutual of the future, where seamless digital experiences support members at every moment that matters. The Member Experience Platform is at the heart of this ambition, powering our Mobile App, Member Portal, and Customer Identity capabilities. As our Senior Platform Owner, you'll take strategic ownership of this critical platform and define the next generation of member-facing digital experiences.

Requirements

• Leadership in high-performance digital delivery
• Obsession with building the right thing for members
• Strategic platform ownership at scale
• Inspirational leadership & cross-functional influence
• A values-led, data-driven mindset

Benefits

• Annual discretionary bonus scheme
• 25 days annual leave + bank holidays, rising to 30 with service
• Holiday trading scheme
• Up to 10% employer pension contribution
• Colleague mortgage (conditions apply)
• Hybrid & electric car salary sacrifice scheme
• Private medical insurance
• 3 paid volunteering days per year
• Inclusive colleague networks (Carers, Pride Alliance, and more)
• Wellbeing benefits including cycle to work and discounted gym membership
• A strong commitment to training and development