Service Desk Operator

Tessera is seeking a Service Desk Operator to manage service requests, assign work orders, and coordinate communication between requesters, schedulers, and maintenance staff. The role requires a professional and organized individual to ensure accurate documentation, timely follow-up, and clear communication. The Service Desk Operator will help maintain efficient facility operations and customer satisfaction.

Requirements

• High school diploma/GED
• Minimum 3 years' experience in planning/work control
• Valid state driver's license
• Ability to obtain and maintain applicable security clearances and installation access

Benefits

• Medical
• Dental
• Vision
• 401(k) retirement plan
• Life & Short-Term Disability Insurance
• $11.41/hour Health and Welfare Benefit
• Flexible Spending Accounts
• 11 paid federal holidays
• 12 paid days of vacation at the start of employment
• Paid sick leave
• Potential shared earning bonus
• Tuition assistance
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program
• Engaging wellness program
• Public Service Loan Forgiveness eligibility