Customer Success Lead, Hong Kong & Australia

Sleek is a fintech company that provides back-office services to micro SMEs. We are looking for a Customer Success Lead to own retention and expansion outcomes for our recurring customer base in Hong Kong and Australia.

Requirements

• 10+ years in Customer Success/Renewals/Account Management/revenue roles (quota or target ownership)
• Strong people leadership (managed teams of 5+ ICs, coaching + performance management)
• Experience in Australia and/or Hong Kong (customer + cultural + market knowledge)
• Strong stakeholder management and ability to lead change
• Analytical mindset, comfortable with KPIs and execution tracking

Benefits

• Flexible work arrangements (2-3 days remote work per week)
• Generous paid time off and holiday schedules
• Flexi benefits scheme for home office equipment or health and fitness expenditure
• Employee share ownership plan (for eligible staff)
• Internal and external facing training programmes