Partner Success Manager
SmarshSouth Africa
Posted April 23, 2026
Full Time
About the Company
Smarsh is a leading provider of cloud-native digital communications capture, retention, and oversight solutions. The company helps regulated organizations identify regulatory and reputational risks within their communications data, offering services such as email archiving, social media archiving, and risk-based surveillance. With a global client base including top banks, brokerage firms, and government agencies, Smarsh transforms oversight into foresight by surfacing critical signals in digital communications.
Job Description
As a Partner Success Manager, you will be responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization. This role is primarily focused on renewals and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.
Requirements
- 5-10 years in Customer Success, Partner Success, Account Management, or similar roles
- Experience in SaaS or recurring revenue environments
- Strong understanding of renewal processes, forecasting, and retention strategies
- Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
